If your doctor provided you with an order for a test, you will need to visit one of our Patient Service Centers to have your specimen collected or call our Patient care coordinator line to book a house call.
Our locator will help you find Patient Service Centres near you to get your testing done. The locator will show you multiple locations, their hours, contact information and maps. We employ highly-trained professional staff who will collect your specimen.
We're here to help you have the best experience possible. Being prepared can help make your visit go smoothly. In cases of tests that require fasting, your preparation can help ensure the accuracy of your results.
All lab testing must begin with an order from your doctor. Your doctor may prescribe lab testing as part of your visit. Or you can request a specific lab test from your doctor. A lab order can be printed or digital. If your doctor doesn’t hand you a printed lab order, we recommend contacting them prior to your appointment/visit to confirm the test/procedure required.
Minimise your wait by making an appointment with our House call coordinator to have your sample picked/drawn from your place of choice at a convenient time. If you prefer to walk in, it helps to know that our Patient Service Centres are usually busiest in the early morning.
Lab order from your doctor If your doctor did not give you a paper order at your appointment, check with him or her if they sent it electronically.
Photo identification It's important to also know if your test requires fasting the day before and/or morning of your appointment. Your healthcare provider should have indicated this on your lab order or during your visit.
All patients are required to pre-pay for our services. We offer the convenience of paying by Cash, Online transfer and all major Cards. Health packages cannot be discounted. Please note that unless we have your payment in full, the tests cannot be processed and those processed with an advance payment cannot be viewed or printed by our staff unless paid.
You know your child best. Talking about feelings or practicing calming techniques before his or her appointment can help. Make a game of staying still. Teach your child to inhale for three seconds and then exhale. Breathing exercises help your child feel in control of his or her body and helps make it easier to draw.
Drinking plenty of water is important for urine and blood tests. Unless specially instructed by his or her doctor, encourage your child to drink water before the office visit. A fuller bladder will help him or her urinate during their appointment. Drinking water also hydrates veins, which can help make a blood draw easier.
Nutrients and ingredients in the food and beverages you consume are absorbed into your bloodstream and could impact factors measured by certain tests. Fasting improves the accuracy of those tests.
Water hydrates your veins. Hydrated veins are easier to find. And that means easier to draw from. Drink plenty of water before having any blood test.
It depends on the test. Fasting for a lab test typically lasts eight hours. Your doctor should give you any special instructions related to your tests, including fasting requirements. Always follow her or his instructions.
If it's a test that does not require fasting then, yes, please eat something before having your blood drawn.
Unless your doctor says otherwise, take your usual medications. If you’re taking vitamin/mineral supplements, ask whether you should continue those as well.
Once you’ve had your blood drawn, you can eat and drink something immediately. It's a good idea to bring a snack to your appointment. You can also schedule your blood test for the early morning, to minimise the length of time you’ll go without food.
